Dear BASEKX users,
Recently, the platform has received reports from users that individuals have been impersonating BASEKX official business representatives, customer service agents, or staff members and proactively contacting users via Telegram, WhatsApp, social media, and other third-party channels. Under the pretexts of “account abnormalities,” “assistance with withdrawals,” “fund verification,” “account unfreezing,” or “cooperation with risk control reviews,” they induce users to withdraw or transfer assets to third-party wallet addresses they provide, thereby carrying out fraud.
To protect the security of your account and assets, BASEKX solemnly reminds you:
1. Do not transfer funds to unfamiliar third-party addresses
BASEKX official staff will never, under the pretext of account verification, lifting risk controls, assisting with withdrawals, or similar reasons, ask users to transfer digital assets to designated personal or third-party wallet addresses.
2. Beware of impersonation of official representatives
If anyone claiming to be a BASEKX business representative, customer service agent, or staff member proactively contacts you privately and asks you to transfer funds, withdraw assets, provide your password or verification code, or perform other sensitive operations, please exercise extreme caution immediately.
3. Do not disclose your account security information
Do not disclose your login password, funds password, SMS/email verification codes, Google Authenticator codes, seed phrase, private key, or other important information to anyone.
4. Verify all issues through official channels
If you encounter account abnormalities, withdrawal restrictions, fund security issues, or other trading-related problems, please contact BASEKX official online customer service as soon as possible for consultation and identity verification. Do not carry out asset operations based on instructions provided by strangers.
Special Reminder
Be especially vigilant against anyone impersonating BASEKX official staff and asking you to withdraw or transfer assets to a designated third-party address!
For any request involving the transfer of funds, please verify it through official channels first. Before confirming the other party’s identity and the authenticity of the information, do not transfer funds, withdraw assets to unfamiliar addresses, or provide account security information.
If you discover suspected fraudulent activity, immediately stop the relevant operation and promptly contact BASEKX official online customer service for verification and reporting.
Protecting your account security starts with carefully verifying every fund operation.
BASEKX Team
October 5, 2026
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